Shipping & Delivery

Order Processing

All orders are processed within 2–4 business days after payment has been successfully received/cleared and verified. Please note payment via card link takes three working days to clear. 

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

We offer tracked shipping services to ensure safe and reliable delivery of all orders.

Available shipping options and estimated delivery times will be displayed at checkout and may vary depending on destination and order size.

Estimated Delivery Times

Estimated delivery times begin once an order has been dispatched:

  • United Kingdom: 4–8 business days (fast shipping is available) 

  • Europe: 5–8 business days

  • International: 8–12 business days

Delivery times are estimates only and may vary due to customs processing, carrier delays, or unforeseen circumstances beyond our control.

Discreet Packaging

All orders are shipped in plain, discreet packaging with no indication of the contents or nature of the products inside.

Tracking Information

Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.

Please allow up to 24 hours for tracking information to become active.

Customs & Import Duties

International orders may be subject to customs inspections, import duties, taxes, or fees, depending on the destination country. 

(ORDERS DELIVERED WITHIN THE UNITED KINGDOM ARE NOT SUBJECT TO IMPORT DUTIES AND TAXES AS THEY ARE DISPATCHED FROM THE UK) 

These charges are the responsibility of the customer and are not included in the product or shipping price.

We are not responsible for delays caused by customs clearance processes.

Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact us within 7 days of the expected delivery date so we can investigate with the shipping provider.

We are not responsible for delays caused by incorrect shipping information provided at checkout.

Incorrect Address

Please ensure that all shipping details are accurate before completing your order.

Orders shipped to an incorrect address due to customer error may not be eligible for replacement or refund.

Lost or Returned Packages

If a package is returned to us due to failed delivery attempts or refusal, reshipping may require an additional shipping fee.

In the event of a confirmed lost shipment, we will work with the carrier to resolve the issue in accordance with their policies.

Contact Us

If you have any questions regarding shipping or delivery, please contact our support team via the contact details provided on our website.